Get Assistance

young man typing on a computer while wearing a wrist immobilizer receiving assistance from an older man standing next to him

Self-service or Super Service, We Want to Help

While we’re busy doing our best to make accessible products, we recognize that not everything will be timely, or perfect, and that sometimes even when things are working properly, learning new things or doing familiar things in a new way may require a little help. If you prefer to tackle problems on your own, we can point you to resources to help you find answers. Or, if you prefer a personal touch, we’re here for you.

Get Technical Support

  • On the Web

    The first, best place to look for answers is in a product’s built-in help menu or link. Another great way to find answers is on the Yahoo Help site. This is where you’ll find definitive answers to common questions and issues by experts in Yahoo customer care. You can find answers by topic, by product, or by using search. Yahoo Answers, Yahoo Customer Care on Facebook, and Yahoo Customer Care on Twitter are other great resources for help. Yahoo Answers enables you to pose a question to the Yahoo user community about anything—related to Yahoo products or not—and get an answer. Many times the question has already been asked and answered and you can find it using a simple search on the page.

    Send Product Feedback

    If you have feedback or suggestions that can make our products work better for you, we want to hear them! Submit your feedback to Yahoo using the Yahoo User Voice web page. To help direct your comments to the appropriate product development team, on the page you'll find links for a variety of Yahoo products including a specific link for "Accessibility for people with disabilities".

    Send Video Closed Captioning Feedback

    We strive to deliver high-quality captions for as many videos as possible in a timely manner. If you notice an issue with the quality or availability of closed captioning, or subtitles, or would like to request captioning for a specific video, please send your request or comment using the Captioning Feedback page. This will help ensure that your request is recorded and addressed promptly.

    Accessibility for Ontarians with Disabilities Act

    We believe that accessibility is the key to inclusion and transforms possibilities into opportunities. It’s what enables anyone, young or old, tech savvy or tech novice, disabled or not, to say, "I can" instead of "I can’t." We are committed to meeting the needs of people with disabilities, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. This Accessibility and Multi Year Plan outlines the plans and actions that Yahoo! Canada Co. ("Yahoo") will put in place to improve opportunities for people with disabilities.

    Contact the Accessibility Team

    By Email

    If you want to contact the Accessibility Team directly to ask a questions, offer feedback or a send a suggestion, we would like to hear from you! Send email to accessibility@yahoo-inc.com. Please note the “- I N C" in the address. We do our best to acknowledge receipt of your message and respond promptly but sometimes we get particularly busy so please be patient. If the issue is urgent, we urge you to contact Yahoo Customer Care using one the methods described above as they can often respond more quickly.

    On Facebook

    If you’re interested in following the Yahoo Accessibility Team, learning more about what we do and how we do it, follow us on Facebook. You’ll find posts with the latest news on Yahoo products, tips and tricks when using Assistive Technology, recommendations and answers to common accessibility questions.

    On Tumblr

    The Accessibility Team maintains a blog on Tumblr where you can ask us questions, read updates about our work, find "Tips & Tricks" for using our mobile apps and sites, and learn more about the members of our team. Just go to http://yahooaccessibility.tumblr.com.